Having Problems?

Below is a brief list of frequently asked questions with answers that may help alleviate your problem.

If you are still having trouble, please give us a call to see if we can help.

Why are quite a few channels missing on my digi box or TV ?

This problem is usually due to a lack of correct signal.

This fault can be diagnosed with a simple signal check at the end of the cable. Possible solutions would be to replace the cable or the tv aerial, or a combination of the two as necessary.

My TV picture breaks up and forms a mosaic (blocking) effect.

This problem is usually due to an insufficient continual signal stream.

A signal check could diagnose a possible fault with the cable, aerial or sighting of the aerial. Possible solutions would be to replace the cable or the tv aerial, a combination of the two as necessary or to move/adjust the sighting of the aerial.

Why does my picture deteriorate in bad weather ?

This problem is usually due to a fault with aerials, cable or the signal level being on a border line threshold.

A signal check could diagnose a possible fault with the cable, aerial or sighting of the aerial. Possible solutions would be to replace the cable or the tv aerial, a combination of the two as necessary or to move/adjust the sighting of the aerial.

Why does my picture deteriorate at night or when traffic passes ?

As signal levels drop in the evening, if the signal level was borderline to start with a reduction in signal levels would cause this problem, which would only happen at night or possibly during poor weather.

A signal check could diagnose a possible fault with the cable, aerial or sighting of the aerial. Possible solutions would be to replace the cable or the tv aerial, a combination of the two as necessary or to move/adjust the sighting of the aerial.

Remotes - lost, damaged or simply not behaving ?

We have a dedicated page that aims to help solve common problems with remote controls. Visit the remote controls page for more information.

Alleviating problems with picture quality/break up

To alleviate the problems described above a good quality installation will cure 99.9% of any problems.

A good quality installation would require the following:

  • A decent line of sight.
  • A digital aerial of recognised quality.
  • Cable of recognised quality.
  • Correct connections to the equipment.

These should all be checked, measured and recorded so that the correct signal levels, carrier to noise levels and analogue signal levels are all present.

If you have any questions or would like a no-obligation quote, please give us a call on 0800 1955 401